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  • Nerja AI documentation
  • Quick start
  • How Nerja works
  • Install the Nerja Tag
  • Events the tag detects
  • Tag JavaScript API
  • Privacy & consent
  • Mobile SDK overview
  • Get the SDK
  • Android SDK
  • iOS SDK
  • Push notifications setup
  • Push templates
  • Deep links: app or website
  • Connect email (AutoSend, Resend, Amazon SES)
  • Connect SMS (Twilio, BulkSMSBD)
  • Connect WhatsApp (WAAPI, Meta, Twilio)
  • Connect push (Firebase)
  • Campaign types
  • Delivery, open and click tracking
  • Signed user ids
  • Permissions explained
  • API reference
  • Store integrations
  • Troubleshooting
  • FAQ

Start here

Nerja AI documentation

Everything you need to connect your store and mobile app to Nerja: the Nerja Tag, the mobile SDK, events, permissions, push notifications and campaigns.

Nerja AI watches what shoppers do on your store and in your app, scores who is about to buy or leave, and recovers revenue with personalised email, SMS, WhatsApp and push campaigns. These docs explain how to connect your data, why each piece is needed, and what permissions it asks for — in plain language, with copy-paste code.

What Nerja does#

  1. Collect — the Nerja Tag (website), the mobile SDK (apps) or the API send events and identify people.
  2. Understand — events are joined into one profile per person and scored for intent.
  3. Reach — audiences and event triggers launch campaigns on the channels the person can actually be reached on.
  4. Prove — delivered, opened, clicked and purchased are tracked back to the campaign.

Four ways to send data#

// How data flows
  • Nerja Tag

    your website

  • Mobile SDK

    Android + iOS

  • REST API

    servers, POS

  • Store sync

    Shopify · WooCommerce · Salla

Nerja AI

one profile per person → intent → campaigns

  • Email

  • SMS

  • WhatsApp

  • Push

    app + browser

SourceBest forNeeds code?
Nerja TagAny website — one script tag, events detected automaticallyNo (paste one line)
Mobile SDKAndroid and iOS apps — events, push tokens, deep linksYes (a few lines)
APIServers, POS, custom appsYes
Store integrationsShopify, WooCommerce, Salla — orders and customers syncNo (connect)

Pick your path#

Quick start (10 minutes)The shortest route from zero to your first recovered cart.Read Install the Nerja TagOne script tag. Auto-detects views, carts, checkout and purchases.Read Mobile SDKCapture app users, FCM tokens and events. Handle taps and deep links.Read Push notificationsConnect Firebase, capture tokens, launch campaigns, track receipts.Read Permissions explainedEvery permission and key scope, what it is for, what happens without it.Read TroubleshootingPlain-language fixes for the errors people actually hit.Read

Prefer to talk it through? Book a 30-minute call with the Nerja team.

Next Quick start

Something unclear or missing? Email support@nerja.ai and we will improve this page.

on this page

  • What Nerja does
  • Four ways to send data
  • Pick your path